Payment Policy

• All prices are quoted in New Zealand Dollars (NZD) unless stated otherwise.
• Service prices will be communicated before work begins via email, quotation, or invoice.
• Quotes are valid for a limited period and may change if the scope of work changes.
• Additional work not included in the original quote may incur extra charges.

• Bank transfer
• Online payment (if enabled on the website)
• Other payment methods as agreed in writing

Payment instructions will be provided on the invoice.

• Payment is required as per the invoice due date.
• Some services may require full or partial advance payment before work begins.
• Ongoing or managed services may be billed on a weekly, monthly, or agreed billing cycle.

Failure to make payment on time may result in service delays or suspension.

• Late payments may be subject to reminders and follow-ups.
• We reserve the right to charge late fees or interest where permitted by law.
• Continued non-payment may lead to suspension or termination of services.

• Refunds are assessed on a case-by-case basis.
• No refunds will be provided for services that have already been completed.
• If a service is cancelled before work has commenced, a partial or full refund may be considered.
• Any applicable refunds will be processed using the original payment method where possible.

• Service cancellations must be requested in writing.
• Charges may apply for work already completed or resources already allocated.
• Advance payments are non-refundable once work has started unless otherwise agreed.

• Contact us within 7 days of receiving the invoice.
• Provide relevant details and supporting information.
• We will review the matter and respond within a reasonable timeframe.

• Prices may be subject to GST or other applicable taxes under New Zealand law.
• Any applicable taxes will be clearly mentioned on the invoice.

• Payments are overdue
• Payment terms are breached
• Fraudulent or unauthorised payment activity is suspected